Your Privacy Is Our Priority

ba99punch is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how ba99punch collects, processes, stores, and uses your personal information.

This policy applies to the ba99punch website, mobile platform, and all associated services. When you register for, use, or contact us regarding our services, you are considered to have given your consent to the terms of this policy.

We follow practices that are consistent with applicable international standards for personal data protection. Our SSL encryption technology ensures that your information is always kept secure.

ba99punch collects various types of information, which are necessary to improve our service quality and ensure your security. The categories of information collected are listed below:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for age verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for transaction processing only)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical Information

• IP address and device identity
• Browser type and version
• Operating system information
• Cookies and session data
• Activity logs on the platform

2.4 Gaming Activity Information

• Game preferences and gaming history
• Bet amounts and outcomes
• Bonus and promotion usage information

ba99punch collects your information through the following methods:

• Direct Provision: When you register an account, carry out transactions, or contact the support team.
• Automatic Collection: Through cookies, log files, and similar technologies while you use the platform.
• Third Parties: From identity verification services and payment processing providers.
• Public Sources: From publicly available information for fraud prevention and security purposes.

ba99punch uses the information collected for specific and lawful purposes. The main reasons we use your information are:

4.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Providing customer support

4.2 Security and Compliance

• Age verification (for users aged 21 and above)
• Identity verification and fraud prevention
• Meeting anti-money laundering (AML) requirements
• Compliance with responsible gaming policies

4.3 Service Improvement

• Analysing and improving platform performance
• Creating a personalised gaming experience
• Identifying and resolving technical issues

4.4 Communication

• Sending important service-related notifications
• Informing you about promotional offers (if you have given consent)
• Providing updates about policy changes

ba99punch does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: Payment processors, technology infrastructure providers, and fraud detection services — only the necessary information and under strict confidentiality agreements.
• Legal Obligations: In response to court orders or valid requests from government or regulatory authorities.
• Security and Investigations: When required to investigate fraud, money laundering, or other unlawful activities.
• Business Transfers: In the event of a merger or acquisition, though the terms of this policy will continue to apply.

Before sharing information in the above cases, we ensure that the receiving party provides appropriate protection for your information and uses it only for the specified purpose.

Cookies and similar tracking technologies are used on the ba99punch platform to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required to ensure the basic functionality of the platform. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Analyse platform usage to help improve the service.
• Security Cookies: Used to detect and prevent fraud.

You can manage cookies through your browser settings. However, disabling certain cookies may mean that some features of the platform are no longer available.

ba99punch applies industry-standard security measures to protect your personal information. Our security framework includes:

• SSL Encryption: All data transmissions are encrypted using the TLS protocol.
• Secure Data Storage: Stored information is kept in encrypted databases.
• Access Controls: Only authorised personnel can access the necessary information.
• Regular Security Audits: Regular reviews are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: Additional verification for sensitive account activities.
• Third-Party Assessments: Regular evaluations by independent security experts.

In the event of any security breach, we will notify affected users as quickly as possible in accordance with applicable law.

ba99punch retains your personal information for as long as it is necessary to provide services and meet legal obligations. As general guidance:

• Active account information: Retained for the entire duration the account is active.
• After account closure: Financial transaction records and identity documents are retained for a specified period in accordance with applicable regulations.
• Technical logs and cookie data: Generally retained for a short period and then deleted.
• Marketing consent: Until consent is withdrawn or the standard retention period expires.

At the end of the retention period, information is securely deleted or anonymised.

You have several important rights over your personal information, which ba99punch respects:

9.1 Right of Access

You may request at any time to know what information we hold about you and receive a copy of that information.

9.2 Right to Rectification

If the information we hold about you is incomplete or incorrect, you may request a correction. This can be done through account settings or by contacting the support team.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or dispute resolution requirements.

9.4 Right to Object to Processing

You may object to the use of your information for marketing purposes and opt out of marketing communications at any time.

9.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

To exercise the above rights, please contact our support team. We generally respond to requests within 30 business days.

ba99punch strictly refrains from providing services to individuals under the age of 21. Our platform is intended only for those aged 21 and above ("For 21+ Only").

We do not knowingly collect any information from minors. The age verification process is carried out as a mandatory step during registration. If any person registers using incorrect age information, their account will be immediately closed and the related information will be deleted.

If you become aware that a minor has registered on our platform, please notify our support team immediately.

Some information may be processed or stored on servers located outside Bangladesh in order to operate our technology infrastructure. In such cases, we ensure that:

• The destination country maintains adequate data protection standards.
• A strict data processing agreement is in place with the relevant service provider before any data transfer.
• Transferred data remains subject to the same protections as set out in this privacy policy.

ba99punch may update this privacy policy from time to time. When changes are made:

• The updated version will be published on this page and the date of the latest update will be noted.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after an update will be considered as your consent to the revised policy.

We will endeavour to give you reasonable notice before any significant changes to the policy take effect.

ba99punch considers responsible gaming an inseparable part of privacy protection. We use information about your gaming behavior to identify potentially problematic gaming patterns and provide support when needed.

Information collected for this purpose is kept strictly confidential and used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.